FAQ

Feel free to email us at shophandmadehome@gmail.com if you have further questions or didn't see your question answered here!

 

Q: Do you have a store front?

A: Yes! We do - it is also attached to out workshop! it is a cozy and intimate space where you can come in to find goodies or purchase online and select local pick up!

Feel free to shop with us online where you can choose curbside pick-up or shipping. 

Q: What are your store hours?

We are open and ready to serve our customers during the following times:

Monday, Tuesday, Thursday, Friday: 9am-4pm
Our online store is open 24/7!

 

Q: If I live in Joplin, MO, can I just pick up my order from your store instead of having to pay for shipping?

A: Yes, absolutely! Just select Store Pickup during checkout and pick up during our regular store hours. Please feel free to come inside to pick up or call the store and we will bring your order to your car. 

Q: Can I return or exchange an item I ordered in-store or online?

Please head to our our return/exchange information page for detailed information. 

Q: What happens if my order arrives broken?

We're so sorry that happened! We do our best to pack your items carefully but sometimes accidents happen during transit. Please reach out to shophandmadehome@gmail.com and send us photos of your broken item(s) along with your order number. We will re-send that item immediately! If the item is no longer in stock we will do our best to make sure you are taken care.

Broken items do not need to be mailed back to us. 

 Q: How quickly do you respond to a customer service question?

We will respond to your questions within 24 hours and typically much faster! feel free to email us shophandmadehome@gmail.com or text/call us at 417-483-1812!

Q: I saw something on Instagram, but I can’t find it on your site. What do I do?

If you can’t find the item on the website, the item is sold out or has been taken down from the website because of being seasonal to make room for the next season. Please feel free to reach out to us at shophandmadehome@gmail.com and we can custom make one of our previous signs.

Q: What do I do if an item is sold out?

We do our best to restock so feel free to email us with your info and we can contact you ASAP when/if it does come back in stock!

Q: Do you offer gift registries?

We do not at this time!

Q: How can I get my photo featured on the @shophandmadehome Instagram page?

We love seeing how you use your Handmade Home products! It makes our day! Tag your photos with #shophandmadehome for a chance to be featured. If you're interested in a further partnership as an influencer, please email us shophandmadehome@gmail.com and we can work out those details together!

Q: Can we reach out to you for gift recommendations?

Our store associates are always happy to assist with gift recommendations! It's one of the best parts of our day helping put together a gift for a loved one! please feel free to call/text 417-483-1812 or email shophandmadehome@gmail.com

Q: I’m a maker! How can I get my product carried at Handmade Home?

We're always looking for new and interesting products to carry at HH! Please contact us at shophandmadehome@gmail.com and let us know about your business, your products as well as sending your website, product line sheets and Instagram so we can fully appreciate your brand! Ultimately, the HH owner makes the final decisions on products carried in the store & will reach out to you if interested.

if you have a question that was not answered here, feel free to email us shophandmadehome@gmail.com or text us 417-483-1812 and we will et your questions answered! thanks so much for being here!

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